Welcome to heets-abudhabi.ae, an e-commerce platform specializing in the sale of smoking and nicotine products, including HEETS and IQOS devices, in Dubai, UAE. These Terms and Conditions govern your use of our website and the purchase of products from us. By accessing or using heets-abudhabi.ae, you agree to be bound by these Terms and Conditions. Please read them carefully before using our website.

  1. Use of the Website:

a. You must be at least 18 years of age to use this website and purchase products from us.

b. By using our website, you agree to comply with these Terms and Conditions and all applicable laws and regulations.

c. You agree not to use our website for any unlawful or prohibited purposes.

  1. Product Information:

a. We strive to provide accurate and up-to-date product information on our website. However, we do not guarantee that product descriptions, images, or other content are error-free or complete.

b. The images of products on our website are for illustration purposes only. The actual product may vary.

  1. Pricing and Payment:

a. All prices listed on our website are in AED (United Arab Emirates Dirhams) and include applicable taxes.

b. We reserve the right to change prices at any time without prior notice. The price at the time of order placement will apply to your purchase.

c. Payment can be made through the provided payment methods on our website. By providing your payment information, you represent and warrant that you have the legal right to use the payment method.

  1. Order Acceptance:

a. Placing an order on our website constitutes an offer to purchase the products. We reserve the right to accept or decline your order at our discretion.

b. We may cancel or limit quantities purchased per person, per household, or per order.

  1. Delivery:

a. Our shipping and delivery policies are outlined separately on our website.

b. We are not responsible for delays in delivery due to factors beyond our control, including weather conditions, customs clearance, or transportation issues.

  1. Returns and Refunds:

a. Our returns and refunds policies are outlined separately on our website.

b. Products must be returned in their original condition, unopened, and with all packaging intact to be eligible for a refund.

  1. Limitation of Liability:

a. To the extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website or the purchase of products.

b. Our liability for any claim related to the purchase of products shall not exceed the purchase price of the product.

  1. Governing Law:

These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Arab Emirates.

  1. Changes to Terms and Conditions:

We may update these Terms and Conditions from time to time. The updated version will be posted on our website, and the effective date will be indicated. Your continued use of our website after any changes indicates your acceptance of the updated Terms and Conditions.

  1. Contact Us:

If you have any questions, concerns, or inquiries about these Terms and Conditions, please contact us at [customer support email].

Thank you for choosing heets-abudhabi.ae. Your use of our website is subject to these Terms and Conditions, and we appreciate your understanding and cooperation.