Welcome to heets-abudhabi.ae, an e-commerce platform offering smoking and nicotine products, including HEETS and IQOS devices, in Dubai, UAE. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you use our website. By accessing or using heets-abudhabi.ae, you consent to the practices described in this policy.

  1. Information We Collect:

When you interact with our website, place orders, or engage in any activities, we may collect the following types of personal information:

  • Name
  • Contact information (email address, phone number)
  • Shipping and billing addresses
  • Payment details
  • Order history
  • Communication preferences
  • Device and browser information
  • IP address
  • Cookies and tracking technologies (please refer to our Cookies Policy for more information)
  1. How We Use Your Information:

We use the collected information for various purposes, including but not limited to:

  • Processing and fulfilling your orders
  • Providing order confirmations, tracking information, and updates
  • Responding to your inquiries and providing customer support
  • Improving our website, products, and services
  • Personalizing your shopping experience
  • Sending promotional emails and newsletters (you can opt-out at any time)
  • Preventing fraudulent activities
  • Complying with legal obligations
  1. Disclosure of Information:

We may share your information with:

  • Trusted third-party service providers for purposes such as order processing, shipping, payment processing, and website analytics
  • Regulatory authorities and law enforcement agencies when required by law or to protect our legal rights
  • Business partners in the event of a business merger, acquisition, or sale
  1. Data Security:

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of data transmission over the internet or electronic storage is entirely secure. While we strive to protect your data, we cannot guarantee its absolute security.

  1. Your Choices:

You have the right to:

  • Review, update, and correct your personal information
  • Opt-out of receiving promotional emails and newsletters
  • Delete your account (please contact us to request account deletion)
  • Withdraw your consent to data processing (subject to legal obligations)
  1. Cookies:

We use cookies and similar technologies to enhance your browsing experience and collect data about your interactions with our website. You can manage your cookie preferences through your browser settings.

  1. Third-Party Links:

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to read their respective privacy policies.

  1. Changes to Privacy Policy:

We may update this Privacy Policy from time to time. The updated version will be posted on our website, and the effective date will be indicated. We recommend reviewing this policy periodically to stay informed about how we handle your personal information.

  1. Contact Us:

If you have any questions, concerns, or inquiries regarding your personal information or this Privacy Policy, please contact our Data Protection Officer at [DPO email].

Thank you for choosing heets-abudhabi.ae. Your privacy is important to us, and we are committed to maintaining the trust you place in us.